Sorry but there is not enough information here to help. Like what type of computer, OS, what type of serial connection you have (real RS232 or USB to serial adapter). If adapter which type... There are many threads up here on how to diagnose the problem, have you tried them out?
I also would recommend using the newer versions of Studio. Also not sure of the statement that you are forced to use a Basic Micro as the Atom Pro 28 is by Basic Micro?
I looking for a solution in threads...
To complete information:
My computers is a no brand assembled by me:
Type: AMD 64 X2 with 4 Gb RAM
HDD: 500Gb - 7200rpm
OS: Win XP Sp3 32bit
To connect I use a real RS232 with DB9 serial data cable.
When for example I try to start the TEST (a sample Basic Ato Pro program from lynxmotion.com) with basic micro studio it's works without problem. Using BASIC Atom Pro IDE display than don't recognizes the type of ATOM!!! It's veryt strange because if I use the "Find Processor" button in Preference Tools it finds!